I JUST WANT IT TO WORK!
Our clients just want IT to work. masterIT is your IT department if you do not have one, and more support if you do.
masterIT exists for two reasons – lower the cost of use and eliminate the operational headache of technology for the Small and Medium Business.
The result – more productive and profitable clients who focus on their clients and bottom line, not technology.
We are documented: saving our clients an average of 20% annual IT spend, dramatically reducing downtime, ushering in a new sense of business security and creating client peace of mind by delivering “anywhere, anytime” IT services as a trusted partner. View our 3 minute testimonial video proving the point or read the case studies.
We are gratified that over the last three years, masterIT enjoys the type of partnership with our clients that yields a 92% retention rate and an 85% overall client satisfaction rate, both significantly better than industry peers.
View Our Client Satisfaction Survey
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Our eyes on your network. In today’s competitive environment, you cannot afford downtime due to IT failure. masterIT provides proactive and remote monitoring of your key business resources such as the firewall, network, servers and applications from our state-of-the-art network operations center (NOC) keeping your systems functioning optimally and efficiently. ...more » |
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Consulting. How survivable is your company from a major business interruption – fire, tornado, earthquake – will your firm be a Survivor or Statistic? Our certified Business Continuity subject matter specialists lead clients through a 64-step planning process resulting in preservation and peace of mind. Business Continuity. Regardless of your company’s size, you need to ensure the availability and recoverability of email, database and other business applications across your storage infrastructure, cost effectively and easily. Disaster Recovery. From our state-of-the-art SAS-70 and HIPAA compliant data centers, through remote disk to disk transfer of data eliminating tapes completely, masterIT’s remote back up and off-site storage practice provides our clients with innovative backup and storage solutions. |
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Our 24x7 end-user Help Desk is manned with engineers who have the processes and technology to remotely diagnose and remediate issues. Simple as clicking the masterIT icon on your PC, you will receive live help within one minute. A ticket will be entered in our system that is tracked by time stamp, issue, received by, remediated by, when, how long, resolution description. ...more » |
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Remove the hassle of configuring, procuring, installing and disposing of network infrastructure. We can purchase your existing network and refresh it in regular intervals based on your lifecycle needs, delivering standard and stable equipment that is always current. |
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