Dr. Joseph Michelli, Ph.D. – Service and The Zappos Experience
On January 27th, masterIT, as a charter member, hosted a Lipscomb & Pitts Breakfast Club event at the Memphis Botanic Garden that attracted more than 400 participants. The featured guest and speaker was Joseph Michelli, Ph.D. who is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and front line workers to grow and invest passionately in all aspects of their lives.
During his talk, Dr. Michelli spoke about the importance of customer service and what it really means to serve. As an example, he told the audience about his experience at the hotel downtown where he was staying. He was able to check out a guitar from Gibson Guitars across the street and play it in his room. This nicely illustrated his point on the importance of business working to enhance their clients experience. He also mentioned that our brand is really “what others are saying when we are not around.” Overall, Dr. Michelli gave some informative, useful, and creative insight as to what it really means to “serve” your clients.
Breakfast Club event photos taken by Donny Granger and Creation Studios creationstudiosgallery.com
For more information about the Lipscomb & Pitts Breakfast Club, please see: www.lpbreakfastclub.com
Event photos compliments of Creation Studios