When we meet a company for the first time, often they launch into the amount of pain they are in – slowness, viruses, spam, print problems, connectivity issues, lost data. The list goes on and on. These are only symptoms of the real disease. The real disease is a lack of process. That may sound strange to you at first given there seems to be an app for everything.
The truth is, like flying an airplane, checklists and fanatical discipline to the process of delivering IT is the difference between a smooth flight and crashing.
masterIT encourages that whether you deliver IT to your organization through an internal IT department, through an outsourced provider, or a hybrid model, the following four elements are essential to mitigate pain and suffering and maximize your return on investment:
- Proactive Monitoring and Management – this is the dedicated role of your IT that the sun never sets on. 24/7 oversight of your IT central nervous system – servers, firewalls, switches, internet connectivity, security, data back up, email management. If anything happens to one of these, it’s a heart attack.
- Reactive Support – these are the day-to-day issues that frustrate and slow down your team members from accomplishing their objectives – “I can’t email; I can’t print; I accidentally deleted a file; I left my iPhone in the Uber!”
- Technology Consulting – Once you accomplish the above two, you can begin taking IT from what is to what if? What about the technology innovations in your vertical? What is your competition doing to leverage technology that you are not? Where are you in your strategic and budgetary roadmap for technology? All of these conversations need to be framed from a business conversation, not bits and bytes. In other words, “What does Technology need to do to support the business?”
- Network Administration – Believe it or not, this is the secret sauce of any IT organization and the proof of how well it is organized, documented and following best practice. In our world there are over 30 best practices with 400 categories to properly manage any network.
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Who we are
masterIT serves mid-south organizations with 20-500 employees. We help them leverage technology to be their market leaders.
If you're ready for a better IT outcome, contact us to start a conversation.