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Professional Services Engineer Position


Memphis, TN

Job Type


Systems Engineer

masterIT seeks Network Engineers with 3 to 8 years experience to work with an engineering team to serve our growing client base. The Network Engineer has primary responsibility for remote and onsite service work, LAN/WAN project implementation along with long-term client support which includes heavy interaction with end-users in diverse computing environments.

Network Engineers are challenged on a daily basis which requires the ability to work in an energetic, fast moving, collaborative, demanding & results-oriented work environment.

Minimum Technical Prerequisites for System Engineers

Server Platforms

  • Required: Windows Server 2012/2016; Virtualization (VMWare and Hyper-V) – MCSE certification (current) preferred

Also applicable: Windows SBS, Linux, and Macintosh

  • Experience with DNS/DHCP support
  • Experience with Virtualization tools (VMWare, HyperV)
  • Experience with Windows 2012/2016, IIS and SQL server administration
  • Experience configuring and troubleshooting email services including SMTP, POP, IMAP, Exchange 2010/2013/2016 and Office 365
  • Experience with server-class hardware including software, hardware, SAN

Enterprise E-mail
Required: Hosted and On-premise Exchange 2012/2016, Office 365

  • Installation, configuration and troubleshooting of clients, including remote clients
  • Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Required: Windows 8/10, Apple and MS Office Products 2013 and beyond

  • Troubleshooting and configuration
  • Configuration of standard email clients
  • Installation, configuration, troubleshooting and customization of MS Office applications per client’s preferences
  • Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives, and wireless configurations
  • Ability to create images for laptops and desktops

Other Preferred Technical Knowledge

  • Experience with remote monitoring and management solutions and technologies
  • Solid understanding of Cisco IOS
  • Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
  • Experience with and understanding of routers, firewalls, and vpn’s
  • Experience and understanding of Terminal Services
  • Experience with vLAN configurations
  • Understanding of DNS services
  • Experience with iPhone, Android, Windows Mobile, and iPad troubleshooting

Other Considerations

  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with (Extreme Ownership)
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others
  • Ability to provide accurate time estimates for how long a task will take
  • Ability and willingness to constructively hold others accountable for their actions
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- user can't print)
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Who we are

masterIT serves mid-south organizations with 20-500 employees. We help them leverage technology to be their market leaders.

If you're ready for a better IT outcome, contact us to start a conversation.

Contact Us

set up a consultation

Corporate Headquarters

57 Germantown Court, Suite 201

Memphis, TN 38018

901.377.7891 |

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